Crisis or Emergency?

Are you worried that a child or adult is experiencing a mental health crisis or emergency? Do you have questions about suicide or self-harm? Click on the NAMI guide: Navigating a Mental Health Crisis or find local resources below.


For extra info and resources, also try these NAMI MN booklets: 

Mental Health Crisis Planning for Children 

Children’s Psychiatric Hospitalization 

EMERGENCY: Is anyone in danger?

Call 911 for police, fire, or ambulance. 

If there is physical danger, if your child needs to be physically restrained, or if you think your child will not cooperate with a visit to the doctor or hospital, it is time to call 911.

  • Notify the 911 operator that this is a mental health emergency.

  • Depending on the situation, you can ask the dispatch operator to have the responding officer call you in route so you can share critical details or you can make a plan to meet the officer outside the incident site to share background information. 

  • The more information first responders have about a situation, the better prepared they are to assist.

CRISIS (or, "pre-crisis")
From any cell phone, dial **CRISIS to access all child AND adult mobile crisis teams 24/7 anywhere in the Twin Cities metro area
Children's Crisis Response  (Ramsey County)


NOTE:  This service works best if you can call before the situation becomes a crisis. So- if possible- try to call when you notice that things are starting to get challenging and you need extra support. 


The Ramsey County Child Crisis Response Team provides immediate help for youth experiencing a mental health crisis.


  • Help is available 24 hours a day, 7 days a week.

  • Crisis outreach is provided by licensed mental health professionals. They can talk to you by phone and/or meet you in-person at your home, school, or community to assess and stabilize the immediate crisis. 

  • Mental health crisis response is provided regardless of ability to pay; however, it is covered by most health insurance plans.

  • The Child Crisis Team can not physically restrain  your child or force him/her to go to the hospital. If stronger intervention is needed, the Child Crisis team can often partner with a family even if it is necessary to involve the police or hospital.

"We had to call county crisis. My child has some psychosis and some severe depression/anxiety/OCD PTSD. We hit a point where she was pretty inconsolable. I slept on her floor, she wasn’t a danger to herself but she was in crisis.  So I called them... and they came out and helped us get the action plan, we hadn’t done that in quite a while. I didn’t feel like I had the tools at home, the coping tools. I didn’t know how to help her cope right now.  In this high stress whatever.  But I was able to get the help we needed.  I was so glad they still come to your house (during COVID.)"  -RCCMHC parent

Crisis Planning & Emergency Checklist

If you have time, you might want to use section #6 (Mental Health) of our Family Care Organizer. You will find crisis plans, emergency and discharge checklists, a crisis communication sheet, coping strategies etc.


Section #2 (Contacts) and Section #4 (Medical) can also be helpful during a mental health crisis. Many families prepare their care organizer BEFORE a crisis occurs so they can bring it with them to the hospital or share with their care team. It's a great way to keep all your information all in one place. 


Most of us have experience visiting the ER. We might get a chest x-ray or physical exam and then leave with antibiotics for an infection or a cast on a broken bone. But, assessing and treating a mental health emergency can feel different. If our child is not admitted, we can leave feeling scared and not knowing what to do.


For more information visit our page on: hospitalization

If you have time, CLICK HERE to read about what the ER can (and can't) do for your child in a psychiatric emergency.

ADULT mental health crisis?

Parents/caregivers who have a child with a mental health disorder may also have a mental health disorder of their own. Adults need help sometimes, too! If YOU are experiencing a mental health crisis, contact the Urgent Care for Adult Mental Health. 

Urgent Care for Adult Mental Health 










24/7 Mobile Crisis Team

Crisis Phone Line. 651-266-7900

402 University Ave. E., St. Paul - Walk-ins Welcome. 
Monday - Friday 8:00 a.m. to 9:00 p.m. 
Saturday - Sunday 11:00 a.m. to 3:00 p.m.

For more information 
search our online library!